Eng301 Solved Paper For Final term by Moaaz, Waqar Sidhu, Hadi, and Others
ENG301 Solved Paper - Final term 2009 (1) #MCQ's & Subjective by MK
Question No: 1 ( Marks: 1 ) - Please choose one
----------------records messages on a computer
disk for retrieval by the receiver.
►
E-mail
►
Teleconferencing
► Voice mail
► Fax
Question No: 2 ( Marks: 1 ) - Please choose one
In buffer paragraph, the point of view of the customer should
be:
► Supported
► Opposed
► Neglected
► Rejected
Question No: 3 ( Marks: 1 ) - Please choose one
Unsolicited
letters are written on ADIA plan which is
--------- step approach.
► five
► two
► four
► one
Question No: 4 ( Marks: 1 ) - Please choose one
Memorandum is used to:
► Inform someone not related to your company.
► Communicate to someone within
your own company.
► Communicate to other company.
► Communicate to the general public
Question No: 5 ( Marks: 1 ) - Please choose one
A standing committee is one that operates permanently:
► Month after month
► Week after week
► Year after year
► After six months
Question No: 6 ( Marks: 1 ) - Please choose one
A receiver’s attitude towards a message can determine whether
it is:
► Accepted
► Rejected
► Accepted or rejected
► Mixed response
Question No: 7 ( Marks: 1 ) - Please choose one
A ------------------is a cross between interoffice memo and a
formal report.
► memo report
► analytical memo report
► informational
memorandum report
► feasibility report
Question No: 8 ( Marks: 1 ) - Please choose one
There are ------------------types of Memo Reports.
► Three
► Two
► Four
► Five
Question No: 9 ( Marks: 1 ) - Please choose one
There are ---------------- negotiation strategies.
► Two
► Three
► Four
► Five
Question No: 10 ( Marks: 1 ) - Please choose one
While writing and presenting your Thesis or Dissertation, you
go through many stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It
Question No: 11 ( Marks: 1 ) - Please choose one
How many types of pre-employment tests are administered by
companies?
► Three
► Four
► Two
► Five
Question No: 12 ( Marks: 1 ) - Please choose one
A thesis ----------------is a sentence that clearly and
concisely indicates the subject of your paper
and the main points you will discuss.
► Question
► Statement
► Conclusion
► Quote
Question No: 13 ( Marks: 1 ) - Please choose one
APA stands for:
► American
psychological association
► Australian physician
authority
► A psychological analysis
► A philosophical
approach
Question No: 14 ( Marks: 1 ) - Please choose one
Which one of the followings is the most important for a
successful message?
► Feedback
► Sender
► Message
►
Medium
Question No: 15 ( Marks: 1 ) - Please choose one
They are believable. They have faith in the substance of
their message. You trust their information and their intentions.
Match the above statement with one of the
followings:
► Perception
► Credibility
► Control
► Congeniality
Question No: 16 ( Marks: 1 ) - Please choose one
Clear writing is easy to understand, which two words are
required for this purpose?
► Short, easy
► Simple,short
► Short, complex
► Long, complex
Question No: 17 ( Marks: 1 ) - Please choose one
In letter refusing adjustment, the point of view of a reader
should be-------------.
► opposed
► ignored
► supported
► refused
Question No: 18 ( Marks: 1 ) - Please choose one
For writing a successful resume, which attitude is better to
adopt?
► We
Personal
pronoun
► You
► He\She
► All third persons
Question No: 19 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 20 ( Marks: 1 ) - Please choose one
Which tests are designed to check competency or specific
abilities of a candidate to perform a job?
► Psychological tests
► Drug tests
► Job skills tests
► General tests
Question No: 21 ( Marks: 2 )
.What is bibliography?
It is the list of the other books from
where references are adopted, and material or other work is done. It may be at
the end of the page or at the end of the book.
Question No: 22 ( Marks: 2 )
What is pre-employment test?
There are three
types of job employment tests Psychological test, drug test and job skill test.
These tests are used commonly for assessing the ability of the candidate for
job competency his skills, ability and attitude towards work.
Question No: 23 ( Marks: 2 )
Write a note on "abstract" in a thesis paper.
An abstract is
the explanation that why this paper is important. It is a summary of main
ideas. It also contains implications of the research. The last sentence
explains the main theme of the work. A good abstract is concise, readable, and
quantitative. The length should be one to two paragraphs or approximately
400 words.
Question No: 24 ( Marks: 3 )
How do we write long quotations in a thesis paper?
Start the quotation in a new line and almost five spaces should be left
from the margin. It should be in freestyle. Write the quotation in the new
line. Keep maintaining double-spacing throughout the document.
Question No: 25 ( Marks: 3 )
Write a short note on the supplementary parts of a formal report.
There are three supplementary Parts.
Appendixes: The
data in this report is relevant to the report but it is not included in the
report because it may be too lengthy or not directly related to the report. It
may include maps, long quotations and difficult formulas.
Bibliography: It is the list
of the other books from where references are adopted, and material or other
work is done. It may be at the end of the page or at the end of the book
Index: it is a
list of names, places and subjects in alphabetical order mentioned in the
report.
Question No: 26 ( Marks: 3 )
Write a note on the question and answer stage during the
interview process.
It is the most important part of the
interview. In this part interviewer asks questions about your qualification,
personal information and main points written in the resume and try to
understand about you.
Question No: 27 ( Marks: 5 )
How far do you agree
that cultural differences provide hindrance to a company in this atmosphere of
globalization?
Question No: 28 ( Marks: 5 )
Write a note on five types of work place power.
- Legitimate power is based
on the position, role, authority and control over resources of a person in
an organization.
- Reward power: it is exerted
by someone who has control over resources of the organization and
influence of the person to the behaviours
- Expertise power includes
the ability, skills and strength over other employees of the organization.
- Consultation power is
exerted by the person who accepts advice from others, seeks information.
- Coercive power: is used by
persons who use force or authority, emotional or physical.
Question No: 29 ( Marks: 5 )
Which elements influence the length and format of a report?
Preprinted forms should be short
normally five or fewer pages and contains routine information. This format may
be used on request by the person authorizing the report.
In Letter writing less than five pages
should be considered enough especially when communicating outsiders. It may
include the normal parts of the letter and also may include the foot notes, tables and headings.
A memo may not more than ten pages. It
has headings on the top To, From, Date, and Subject.
Question No: 30 ( Marks: 5 )
How can visual aids be helpful in an oral presentation?
Visual aids make presentation more
effective. It can also help the audience to follow the presentation and make it
easy to understand. There are two common types of visual aid that is overhead
transparencies and computer slide shows.
ENG301 Solved Paper - Final term 2009 (2) #MCQ's & Subjective by Sikander Rana
Question No: 1 ( Marks: 1 ) - Please choose one
In letter writing, the format in
which all essential parts are started from the left hand margin along with open
punctuation is known as:
► The semi block
► Full block
►
Modified block
►
Long block
Question
No: 2 ( Marks: 1 ) - Please choose one
Supporters of--------------- theory
believe that communication is not linear, but circular process.
►
Electronic
► Social environmental
► Rhetorical
► Electronic and rehtorical
Question
No: 3 ( Marks: 1 ) - Please choose one
It is an analysis of business done
during the whole month.
►Daily Market Report
► Weekly Market Report
► Monthly Market Report
► Quarterly Market Repot
Question
No: 4 ( Marks: 1 ) - Please choose one
A written summary of a business meeting is called:
► Minutes
► Motion
► Circular
►
Agenda
Question
No: 5 ( Marks: 1 ) - Please choose one
--------------- is a group of people who are
appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Question No: 6 ( Marks: 1 ) - Please choose one
The minutes of informal meeting are
signed by the person who took them and sometimes by the ----------------- as
well.
► chairman
► presiding officer
► advisory
► manager
Question
No: 7 ( Marks: 1 ) - Please choose one
Reports,
which show “progress,” accomplishments, or activities over time or at a given
stage of a major assignment are known as -------------.
► feasibility report
► periodic reports
► conference reports
► progress reports
Question
No: 8 ( Marks: 1 ) - Please choose one
Letter
reports are of ----------- types:
► four
► two
► three
► five
Question No: 9 ( Marks: 1 ) - Please choose one Personal Nonverbal communication involves kind of nonverbal behavior that is unique to:
► Four persons
►
One person
► Six persons
► Three person
Question
No: 10 ( Marks: 1 ) - Please choose one
Which
approach is the most common way to organize a resume?
► Functional
► Chronological
► Analytical
► Job oriented
Question
No: 11 ( Marks: 1 ) - Please choose one
In
which type of resume, the work-experience section dominates after name, address
and objective.
► The Chronological Resume
► The Functional Resume
► The Combination Resume
► Job oriented Resume
Question
No: 12 ( Marks: 1 ) - Please choose one
If
your message is specific, definite and vivid; you are applying which one of the
following principles:
► Conciseness
► Concreteness
► Completeness
► Consideration
Question
No: 13 ( Marks: 1 ) - Please choose one
--------------
power is exerted by those who use their authority or any force, emotional or
physical, against the interest of the other party.
► Coercive
► Expertise
► Legitimate
► Consultative
Question
No: 14 ( Marks: 1 ) - Please choose one
---------------is
exerted by someone who can influence and manipulate behaviour.
► Consultative power
► Expertise power
► Reward power
► Legitimate power
Question
No: 15 ( Marks: 1 ) - Please choose one
Principled
bargaining acknowledges the Australian ethic of a :
► Foul play
► Fair go
► Good relation
► Bad relation
Question
No: 16 ( Marks: 1 ) - Please choose one
While
writing and presenting your Thesis or Dissertation, you go through many stages.
First stage is:
► Preparing
the Proposal
► Writing
the Research Paper
► Making an outline
► Thinking about It
Question
No: 17 ( Marks: 1 ) - Please choose one
A good
proposal should contain a good --------------- and it is the first thing to
help the reader to understand the nature of your work.
► Question
► Name
► Title
► Theme
Question
No: 18 ( Marks: 1 ) - Please choose one
Which
tests are designed to check competency or specific abilities of a candidate,
needed to perform a job?
► Psychological tests
► Drug tests
► Job skills tests
► General tests
Question
No: 19 ( Marks: 1 ) - Please choose one
Evaluation
studies are usually described as either------------------ or summative.
► Formative
► Informative
► Experimental
► Analytical
Question
No: 20 ( Marks: 1 ) - Please choose one
----------------
appears as an appendix at the end of your thesis.
► Raw data
► Synopsis
► Preface
► Tables and Figures
Question
No: 21 ( Marks: 1 ) - Please choose one
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In APA
format, If you are directly quoting something in your research paper from an
other work, you will need to include the author's last name, year of
publication, and the ----------------- for the reference
► author’s birth date
► page number
► name of book
► title page
Question
No: 22 ( Marks: 1 ) - Please choose one
What are individual cultural
variables?
► Economics, politics
► Language, social norms
► Education, economics
► Accepted dress, manners
Question
No: 23 ( Marks: 1 ) - Please choose one
AGM
stands for:
► A Great MeetingAnnual
► Annual General Meeting
► All Group Members
► Annual body of members
Question
No: 24 ( Marks: 1 ) - Please choose one
Fisher
and Ury (1991) developed a concept known as :
► Principled bargaining
► Negotiation
► Communication
► No communication
Question
No: 25 ( Marks: 1 ) - Please choose one
Certain
analytical reports are called:
► Proposals
► Recommendation
► Memo
► Overview
Question
No: 26 ( Marks: 1 ) - Please choose one
All seven C’s can be applied to:
► Oral communication
► Written and non verbal communication
► Oral and
verbal communication
► Effective business communication
Question
No: 27 ( Marks: 1 ) - Please choose one
How
many major delivery methods are used for an oral presentation ?
► Three
► Four
► Two
► Five
Question
No: 28 ( Marks: 1 ) - Please choose one
In
claim letter the initial statement should contain:
► Good news
► Bad news
► Mixed news
► Ambiguous
Question
No: 29 ( Marks: 1 ) - Please choose one
Which
tests do provide quantitative information about a candidate’s skills,
attitudes, and habits?
► Written tests
► Pre-employment tests
► Oral tests
► General tests
Question
No: 30 ( Marks: 1 ) - Please choose one
Clarity is achieved in part through a balance between …………..................
► Precise and familiar language
► Complex and difficult language
► Easy and simple language
► Rough
and tough language
Question
No: 31 ( Marks: 2 )
Write
a note on bibliography in thesis.
Question
No: 32 ( Marks: 2 )
What
is bibliography?
Question
No: 33 ( Marks: 2 )
What
are the objectives of a credit-refusal letter?
Question
No: 34 ( Marks: 3 )
Collection
is a sensitive issue therefore which practices should be avoided?
Question
No: 35 ( Marks: 3 )
Mention
key points of unsolicited application letter.
Question
No: 36 ( Marks: 3 )
Differentiate
between causal-comparative and corelational research.
Question
No: 37 ( Marks: 5 )
Evaluate
the basic points of EQ in your interview.
Question
No: 38 ( Marks: 5 )
Write
a note on functional resume.
Question
No: 39 ( Marks: 10 )
Differentiate
the following:
i)
Research Perspectives
ii)
Research Types
Question
No: 40 ( Marks: 10 )
Write
a letter granting adjustment to your customer about the new raincoat, which is
much better in quality and guarantee, is of one year.
ENG301 Solved Paper - Final term 2010 (1) #MCQ's & Subjective
Question No: 1 ( Marks: 1 ) - Please choose one
While
drafting a letter which thing should we ignore?
https://cognitivehelping.blogspot.com/
► Be
Specific.
► Avoid
general objectives.
►
Be as clear as possible about the kind of opportunity and industry you’re
looking for.
► We can talk in a difficult language
Question No: 2 ( Marks: 1 ) - Please choose one
It
means that a message is specific, definite and vivid. If a message lacks these
qualities, it will be vague and general. For this purpose, denotative words
will be used instead of connotative words.
Match this statement with one of the following
principles of communication:
► Clarity
► Conciseness
► Consideration
► Concreteness
Question No: 3 ( Marks: 1 ) - Please choose one
If you are citing a work done by three to five
authors what will be the proper way to refer them?
►
Kernis, Cornell, Sun, Berry & Harlow, 1993
► Kernis, Cornell, and Sun, and
► Kernis and Cornell, Sun,
► Kernis and Cornel, Sun and
Question No: 4 ( Marks: 1 ) - Please choose one
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The
speaker makes a presentation with the help of an outline, note cards, or visual
aids in which method of delivery?
Writing
► Memorization
►
►
Extemporaneous
► Writing
Question No: 5 ( Marks: 1 ) - Please choose one
How
many main delivery methods of an oral presentation are used?
► Three
► Four
► Two
► Five
Question No: 6 ( Marks: 1 ) - Please choose one
If a
study uses language such as naturalistic, field study, case study, context,
situational, constructivism, meaning, multiple realities, it has used a
----------------.
► Formal perspective
► Qualitative perspective
► Informal perspective
► Quantitative perspective
Question No: 7 ( Marks: 1 ) - Please choose one
A
thesis ----------------is a sentence that clearly and concisely indicates the subject of your paper and the main points you will
discuss.
► Question
► Statement
► Conclusion
► Quote
Question No: 8 ( Marks: 1 ) - Please choose one
There
are------------- major research perspectives.
►
Two
► Three
► Four
► Five
Question No: 9 ( Marks: 1 ) - Please choose one
Proposal
should be written in a :
► Future tense.
► Past tense
► Present tense
► Present continuous
Question No: 10 ( Marks: 1 ) - Please choose one
Which
is an active process of receiving aural stimulus?
► Listening
► Thinking
► Talking
► Silence
Question No: 11 ( Marks: 1 ) - Please choose one
In
which negotiation method both parties are dissatisfied?
► Withdrawal
► Accommodation
► Competition
► Cooperation
Question No: 12 ( Marks: 1 ) - Please choose one
---------------is
exerted by someone who can influence and manipulate behaviour.
► Consultative power
► Expertise power
► Reward power
► Legitimate
power
Question No: 13 ( Marks: 1 ) - Please choose one
---------------is
a process in which two or more parties try to resolve differences, solve
problems and reach agreement.
►
Negotiation
► Communication
► Consultation
► Discussion
Question No: 14 ( Marks: 1 ) - Please choose one
While
communicating, when you are aware not only of the perspective of others but
also their feelings, you are applying which principle of communication:
►
Courtesy
► Concreteness
► Completeness
► Conciseness
Question No: 15 ( Marks: 1 ) - Please choose one
The
resume should be relevant, to the point and which quality is missing?
►
Too long
► Repetitious
►
Concise
► Complex
Question No: 16 ( Marks: 1 ) - Please choose one
The
purpose of a --------------- is to convey essential information in an organized
and useful format.
► business report
► progress report
► informal report.
►
formal report
Question No: 17 ( Marks: 1 ) - Please choose one
--------------
are usually short messages with natural, casual use of language.
► Formal reports
► Short reports
► Progress report
►
Informal reports
Question No: 18 ( Marks: 1 ) - Please choose one
Which
writing style characterizes memos?
► Informal
► Formal
►
Impersonal tone
► Neutral
Question No: 19 ( Marks: 1 ) - Please choose one
Memorandum
is used to:
► Inform someone not related to your
company.
► Communicate to someone within your own company.
► Communicate to other company.
► Communicate to the general public
Question No: 20 ( Marks: 1 ) - Please choose one
Sales
letters start with:
► An easy and effective way
► An attention-getting device
► Interesting news
► Buffer
Question No: 21 ( Marks: 1 ) - Please choose one
Collection
letter are usually written in:
►
Line
► Series
► Serial
► Steps
Question No: 22 ( Marks: 1 ) - Please choose one
Collection
letter should be written with the assumption that most people will:
► Pay
► Not pay
►
Delay
►
Ignore
Question No: 23 ( Marks: 1 ) - Please choose one
A
claim is written to-----------the company of the problem.
► inform
► complaint against
►
make claim
►
refuse
Question No: 24 ( Marks: 1 ) - Please choose one
Research Proposal is one kind of proposal and
other one is:
► Solicited proposal
► Unsolicited proposal
► Business Proposal
► Marketing Proposal
Question No: 25 ( Marks: 1 ) - Please choose one
What
are the basic divisions of a formal report other than prefatory and
supplementary parts?
► Written parts
►
Text parts
► Oral parts
►
Added parts
Question No: 26 ( Marks: 1 ) - Please choose one
----------------
type of flow takes place between peers in organizations in order to solve
problems.
►
Horizontal
►
Downward
► Upward
► Circular
Question No: 27 ( Marks: 1 ) - Please choose one
In a
request letter, which tone should be opted?
► Courteous
► Demanding
►
Apologetic
►
Nervous
Question No: 28 ( Marks: 1 ) - Please choose one
Communication
is a process of transmitting and receiving_________________ message.
► Verbal and non verbal
► Verbal and oral
► Written and oral
► Written and non verbal
Question No: 29 ( Marks: 1 ) - Please choose one
In
letter writing, the format in which all essential parts are started from the
left hand margin along with open punctuation is known as:
► The semi block
► Full block
►
Modified block
►
Long block
Question No: 30 ( Marks: 1 ) - Please choose one
--------------
is the process of drafting your message.
►
Composing
► Editing
► Revising
► Reviewing
Question No: 31 ( Marks: 2 )
What
today’s employer doing seek in job applicants?
They
seek the communication and the ability of the employees in job applicants.
Employers seek the best among the employees who fits for the required job.
Question No: 32 ( Marks: 2 )
What
is case study research?
Case
study is a research method which is used for investigation of contemporary
phenomenon within its real life context. I.e. where the evidences are much more
and the relation between phenomena and context are not clear.
Question No: 33 ( Marks: 2 )
Briefly
describe a claim letter.
Claim letter is written by customer
to the company when the customer is not satisfied from the product or there is
some problem in the product. So he writes a claim letter which complains
against the company about the problem.
Question No: 34 ( Marks: 3 )
Write
format of a functional resume.
Question No: 35 ( Marks: 3 )
Which
guidelines should be followed while searching for a subject topic of a thesis?
The following guidelines should be followed for
searching a subject topic.
Understand
the distinction between the subject and a topic that can help you to plan your
research paper effectively.
Within
a broader research subject decide about the topic that is more focused and
worth an investigation.
Consider
your subject or topic and answer the questions who, what, when, where, why, and
how.
Draw
a short and possible list of topics and settle for the one that interests you
and is worth investigating.
Explore
your own understanding of the topic, as there's always a temptation to select a
topic before a thorough ground work, resist the temptation.
Question No: 36 ( Marks: 3 )
Which
points should keep in mind about right attitude for successful collection?
Following points should keep in
mind about right attitude for successful collection.
Understanding
of Human Nature
Knowledge
of collection policies and laws
Using
persuasive / positive appeals effectively
Appeal
to fairness & justice
Appeal
to pride
Appeal
to Goodwill
Appeal to sympathy
Question No: 37 ( Marks: 5 )
Write
a note on minutes of formal meetings.
In
minutes of formal meeting only motions, resolutions, committee assignments and
reports are included. Usually the minutes are signed by the person who took
them and sometimes by the presiding officer as well. Minutes are usually
duplicated, and copies are sent to each person present at the meeting and to
other designated officials.
Question No: 38 ( Marks: 5 )
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Write
a note on literature review and methodology in thesis writing.
The literature review discusses all
of the research that has been done on the subject. Methodology is a process for
making research which describes how data collection will be used. Methodology
may be flow charts which summarizes the way in which the various processes
involve in the project research.
Question No: 39 ( Marks: 10 )
While
writing and presenting your Thesis or Dissertation, you go through many stages,
elaborare briefly.
There are the following stages in
thesis writing.
Don't try to eliminate ideas too
quickly.
Build on your ideas and see how many
different research projects you can identify.
Try and be creative.
Write your ideas they tend to be in a
continual state of change.
Good feeling to sit down and scan the
many ideas.
You have a much better chance of
selecting a topic that will be really of interest to you if it is your topic.
Be realistic about the time that you're
willing to commit to your research project.
Create a draft of a timeline.
Put a start and a finish time for each.
Post your timeline in a conspicuous
place, so you will see it every time.
Question No: 40 ( Marks: 10 )
Write
a letter granting adjustment to your customer about the new rain coat, which is
much better in quality and guarantee, is of one year?
Dear Customer,
Your new rain coat is being shipped today and you will receive it in a
few days.
Thank you for returning the old one.
You will find that the new rain coat is made of vinyl-coated nylon which is
water resist and it will help you in raining. It has a much better quality and
its guarantee is of one year.
When you need other related products,
please feel free to contact with us. We will be happy to hear from you in
future.
ENG301 Solved Paper - Final term 2009 - 2010 #MCQ's by Student
Communication
is__________way process
- One
- Two
- Four
- Six
Globalization means that for a Company to survive, it must establish markets
not only in its own country
- two countries
- Six countries
- Many countries
- Whole World
______means that msg is specfic definite and vivid.
- Concreteness
- Completeness
- Consideration
- Conciseness
All things beings equal, break the ice ,business as usualetc
- Cliches
- Unit
What are the main
points which should be kept in mind while writing a message carefully. (Marks:
10)
Write in more concise form:
"Your order that you placed on 25th Sep, has been received by us and we
have shipped it on 28th Sep. So it will reach you soon. Please inform us, when
you receive it." (Marks: 2)
What is the difference between inquiry
and general request letter, and what are the approaches used in both forms (Marks:
2)
Write a note on Editing and Proofreading
(Marks: 5)
What are the main points to be kept in mind about a close paragraph (Marks:
3)
Editing is done on:
- final draft
- rough draft
- final form
In order to get
promotion to an executive, it is necessary to have
- communication skills
- oral communication
- written communication
- presentation skills
Which one of the
followings is not aspect of the AIDA plan?
► Attention
►
Interest
►
Desire and action
► Skill
It has been in use since 1950. It uses full–block form and open punctuation. No
salutation or complimentary close is used. Reader’s name, is used in the first and last sentences. Subject and writer’s
name are typed in capitals.
Match the above with one of the followings:
► The Block-form / Modified –
Block
►
Full-Block
►
The Semi-Block
►
AMS (Administrative Management
Society)
It does not mean that the use of old-fashioned expressions such as ‘your kind
enquiry’, ‘thank you’ and ‘please’. Rather, it grows out of respect and concern
for others. It is a quality that enables a request to be refused without
killing all hope of future business.
Match this statement with one of the following principles
of communication:
►
Conciseness
►
Courtesy
► Consideration
►
Completeness
Which one of the followings is not the purpose of communication?
►
To initiate some action
►
To impart information, ideas,
attitudes, beliefs or feelings.
►
To establish, acknowledge or
maintain links or relations with other people.
►
To make the people fool and
sell your products.
Globalization means that for a Company to survive, it must establish markets
not only in its own country but also in--------------------.
►
two countries
►
six countries
►
many countries
►
the whole world
The last paragraph should be--------------- for an effective business message.
►
concise, correct
► long, concrete
►
long, verbose
►
concise, long
To communicate easily and effectively with your readers, how many number of
principles of communication are applied:
► Nine
► Seven
►
Eleven
►
Six
In----------- characteristics such as body shape, body odors and skin color are
included.
► Mental
► Physical.
►
Spiritual
►
verbal
Selecting some details and omitting others is a process called:
►
Abstracting.
► Extracting
►
Attracting
►
Fascinating
A letter that completes a valid contract between a buyer and a seller is
called:
►
An order letter
►
An acknowledgement letter
►
An inquiry letter
►
A sales letter
As good-news plan is similar to direct-request plan, so is persuasive plan
to----------- plan.
►
good news
►
bad news
► pleasant news
►
moderate news
------------------- is often effective for getting a motivational message out
to a large number of people.
► Groupware
► Videotape
►
Software
►
Teleconferencing
Communication is the process by which individuals share:
►
Coordinate activities,and make
decisions
►
Body movements
►
Techniques
►
Skills
‘AMS’ is the abbreviation of:
►
Administrative Management Society
►
Alcholical Member Society
►
Advanced Management Society
►
Asian Management Society
Sometimes an extra message is added at the end of a letter and is known as:
►
Postscript
►
Attention line
►
Subject line
►
Copy notation
-------------------is included to remind the reader to check for additional
pages of information.
► Copy of notation
►
Enclosure
►
Subject line
►
Attention line
Write a note on different punctuation styles. ( Marks: 2 )
Rephrase the following letter body: ( Marks: 2 )
“Will you ship us some time, anytime during the month of October would be fine,
or even November if you are rushed (November would suit us just as well, in
fact a little bit better) 300 of the regular Dell Computers.
Thank you in advance for sending these along in parcel post, and not in
express, as express is too expensive.”
Point out some barriers in communication which arise due to attitude and value
differences of sender and receiver. ( Marks: 3 )
Write short notes on the following: ( Marks: 5 )
1- Importance of communication in your
career 2- Developing the right attitude
What is meant by Globalization? The implications of globalization on organizational behavior is profound and
direct.Comment on this statement. ( Marks: 10 )
Define
globalization? Implication of globalization on Organization behavior? (10)
Beginning ending of business msg should be effective? Plz comment. (5)
Communication is
lifeblood for every organization discuss it (5)
what should be the important points for writing letter
importance of artifacts
explain guestware (2)
[if !supportLists]1)
Is Effective communication is essential part of promotion in
business world? Discuss (10)
2) What is the
difference between inquiry and request letter? (5)
3) Write six points which best for letter writing. (3)
4) What purpose term artifact is used? (2)
Define Clarity?
Brief note on Buffer?
What Is main idea?
List different parts of a letter?
Monthly
Market Report is an analysis of business done during the
Select correct option:
Whole day
Whole week
Whole month
In
claim letter the initial statement should contain:
Select correct option:
Good
news.
Bad news.
Mixed news
Ambiguous
A
standing committee is one that operates permanently:
Select correct option:
Month after month.
Week after week.
Year after year.
After six months
Classification
of Report is:
Select correct option:
Informal reports, Short reports
Formal reports ,Long reports
Formal or Informal reports , Short or Long Reports
Informal repots, Long repots
------------------------
include investigation of an issue or problem or Calculation of financial ratios
of a company.
Select correct option:
Formal report
Analytical Letter Reports
Scientific Reports
Informational Letter Reports
Prefatory
parts are __ in number.
Select correct option:
6
7
8
9
are ___ basic
parts of a formal report.
Select correct option:
3
4
5
6
1.
Prefatory Parts
2.
Text Parts
3.
Supplementary Parts
are
usually short messages with natural, casual use of language.
Select correct option:
Formal reports
Informal reports
Short reports
Progress report
Sales
letters start with:
Select correct option:
An easy and effective way.
An attention-getting device.
A smooth story.
Buffer
Getting
Attention
Sales letters start with an attention-getting device.
Circular letters are used:
Select correct option:
To send information to two
people.
To send the same information
to a number of people.
To communicate to other company.
To send information inside a
company.
Question # 2 of 10 ( Start
time:
Complaint letter should be
called----------------.
Select correct option:
Persuasive letters
Claim letter
Inquiry letters
Sales letters
Letter refusing adjustment is
written when:
Select correct option:
The buyer is at fault.
The seller is at fault.
When the third party is at
fault.
When nobody is at fault.
Task force is -------------
after solving a specific problem, assigned to them.
Select correct option:
Engaged to other problems.
Disbanded.
Engaged to routine work.
Sent on leave
There are _____ basic parts of
a formal report.
Select correct option:
3
4
5
6
Classification of Report is:
Select correct option:
Informal reports, Short reports
Formal reports ,Long reports
Formal or Informal reports , Short or Long Reports
Informal repots, Long repots
Which writing style
characterizes the memos?
Select correct option:
Informal
Formal
Impersonal tone.
Neutral
Informal reports are usually short messages with natural,
casual use of language. The internal
memorandum generally can be
described as an informal report.
- ----------- letter is the
reply to complaint.
Select correct option:
Adjustment
An inquiry
Collection
Sales
An
adjustment letter is the reply to a complaint (called a claim letter). In
general, the best attitude is to give the customer the benefit of the doubt.
Most persons are honest in their claims, and it is usually better to make the
desired adjustment than to risk losing a customer
In claim letter the initial
statement should contain:
Select correct option:
Good news.
Bad news.
Mixed news
Ambiguous
The following
organizational plan is suggested for answering claim letters.
A. Initial
Statement of the Good News or Main Idea
1. State immediately
your willingness to honour the reader’s claim.
2. Accept your
reader’s account as entirely accurate unless good business reasons demand a
different interpretation of some points.
3. Adopt a tone of
consideration and courtesy; avoid being defensive.
4. Thank the reader
for taking the time to write.
In circular letters personal
interest is created by using the word -----------------.
Select correct option:
you
our customers
every body
dear customers
Minutes, which tell more
of the ‘story of what happened and who said what at a meeting are?
Select correct option:
Resolution minutes
Narrative minutes
Formal minutes
Informal minutes
Narrative
Minutes( fuller picture & view)
Sometimes referred
to as minutes of narration, narrative minutes tell more of the ‘story of what
happened and who said what at a meeting. The main points of the background and
discussion leading to a decision are recorded, and
Another name of a synopsis is:
Select correct option:
Report
Letter
Abstract
Text
Synopsis or
Executive Summary
A synopsis is a
brief overview (one page or less) of report’s most important point. It is also
called abstract. Executive summary is a fully developed mini version of the
report and is comprehensive.
-----------are routine reports
prepared at regular time interval-daily, weekly, monthly quarterly or annually.
Select correct option:
Periodic Reports
Formal Reports
Progress Reports
Conference Reports
Solicited Sales letters are
written:
Select correct option:
In response to an inquiry.
To sell a product or service.
To persuade buyer to buy a product.
To increase marketing of a product.
There are -------- kinds of
Sales letters.
Select correct option:
Three
Four
Two
Five
There are two kinds
of sales letters:
(i) Solicited letter (the
organization is invited to respond to sales messages.)
(ii) Unsolicited letter (the
organization sends out uninvited messages to sell a product or service) Writing
whatever type of sales letter, follow these principles.
Collection letter should be
written with the assumption that most of the people will:
Select correct option:
Pay.
Ignore.
Not pay.
Delay
Reports, which show “progress,”
accomplishments, or activities over time or at a given stage of a major
assignment are known as -------------.
Select correct option:
Periodic Reports
Conference Reports
Progress Reports
Feasibility report
Progress
reports show, “progress,” accomplishments, or activity over time or at a given
stage of a major assignment. The organizational plan is usually
inductive, including topics similar to these.
The role of the Chairman as a
Committee Member is:
Select correct option:
To monitor the financial activities
To coordinate the work of the committee. Leader, guide, umpire etc
To carry out the administrative work of the committee
To communicate positively.
Letter reports are of
----------- types:
Select correct option:
Two
Three
Four
Five
Letter reports
are of two types:
1. Informational
Letter Reports
2. Analytical Letter
Reports
The place where we go to buy or
sell commodities is commonly known as ______ .
Select correct option:
Gym
Market
Cafe
Village
Weekly Market Report gives the
condition of the commodities for the past ____.
Select correct option:
6 days
6 weeks
7 days
7 weeks
Collection letter should be:
Select correct option:
Persuasive.
Demanding
Critical
Emotional.
-------------- are
usually short messages with natural, casual use of languag
Select correct option:
Formal reports
Informal reports
Short reports
Progress report
------------------------
include investigation of an issue or problem or Calculation of financial ratios
of a company.
Select correct option:
Formal report
Analytical Letter Reports
Scientific Reports
Informational Letter Reports
Written summary of a meeting’s
business is called:
Select correct option:
Minutes
Motion
Agenda
Circular
-
-----------
letter is the reply to complaint.
Select correct option:
Adjustment
An inquiry
Collection
Sales
Collection
letter are usually written in:
Select correct option:
Serial.
Line.
Steps
Series
A _____ Proposal
is usually academic in nature.
Select correct option:
Marriage
A _____ Proposal is usually academic in nature.
Select correct option:
Marriage
Research
Business
None
of all
Memorandum
is used to:
Select correct option:
Inform someone not related to your company.
Communicate to someone within your own company.
Communicate to other company.
Communicate to the general public
Another
name of a synopsis is:
Select correct option:
Report
Letter
Abstract
Solicited
Sales letters are written:
Select correct option:
In response to an inquiry.
To sell a product or service.
To persuade buyer to buy a product. .
To increase marketing
claim
letter the initial statement should contain:
Select correct option:
Good news.
Bad news.
Mixed news
Ambiguous
The following organizational plan is suggested for answering
claim letters.
ENG301 Solved Paper - Final term 2011 (1) #MCQ's & Subjective by MK
Question No: 1 ( Marks: 1 ) - Please choose one
Even the salutation and the complementary close have
no punctuation in:
► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation
Question No: 2 ( Marks: 1 ) - Please choose one
► It is used to put information in a form that is easy to
digest
►
It
is used to play computer disk
►
It
is a tool used during the high level meetings
►
It
is a tool to download songs
Question No: 3 ( Marks: 1 ) - Please choose one
A message of congratulation or commendation is much
like the message of:
► Condolence
► Appreciation
► Refusal
► Acceptance
Question No: 4 ( Marks: 1 ) - Please choose one
A
letter that completes a valid contract between a buyer and a seller is called:
►
An order letter
►
An acknowledgement letter
►
An inquiry letter
►
A sales letter
Question No: 5 ( Marks: 1 ) - Please choose one
Unsolicited
letters are written on ADIA plan which is
--------- step approach.
► five
► two
► four
► one
Question No: 6 ( Marks: 1 ) - Please choose one
------------------- reports are usually short messages with
natural, casual use of language.
► Conference
► Periodic
► Informal
► Formal
Question No: 7 ( Marks: 1 ) - Please choose one
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height="1" src="file:///C:/Users/M/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png" /> -----------------is often used when sending information to a
reader outside your organization.
► Letter
► Memo
► Minutes
► Application
Question No: 8 ( Marks: 1 ) - Please choose one
For a good communicator, it is important to predict how the customer will
respond and this aspect is called:
► Perception
► Perfection
► Personality
► Practice
Question No: 9 ( Marks: 1 ) - Please choose one
There are ---------------- negotiation strategies.
► Two
► Three
► Four
► Five
Question No: 10 ( Marks: 1 ) - Please choose one
How many types of power are in negotiation?
► Five
► Seven
► Six
► Four
Question No: 11 ( Marks: 1 ) - Please choose one
Which is an active process of receiving aural stimulus?
► Listening
► Thinking
► Talking
► Silence
Question No: 12 ( Marks: 1 ) - Please choose one
According to Psychologists, 50 percent of an interview’s
decision is made within how many seconds?
► First 30 seconds
► 60 to 90 seconds
► 30 to 60 seconds
► 40 to 50 seconds
Question No: 13 ( Marks: 1 ) - Please choose one
Which one of the subjects is not the part of communication?
► Semantics (the study of word choice)
► Linguistics (the study of language)
► Rhetoric (the study of writing and speaking effectively)
► Geology
Question No: 14 ( Marks: 1 ) - Please choose one
AGM stands for:
► A Great MeetingAnnual
► Annual General Meeting
► All Group Members
► Annual body of members
Question No: 15 ( Marks: 1 ) - Please choose one
Claim letter is also called:
► Complaint letter
► Adjustment letter
► Credit refusing letter
► Collection letter
Question No: 16 ( Marks: 1 ) - Please choose one
Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 17 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 18 ( Marks: 1 ) - Please choose one
Which tests do provide quantitative information about a
candidate’s skills, attitudes, and habits?
► Written tests
► Pre-employment tests
► Oral tests
► General tests
Question No: 19 ( Marks: 1 ) - Please choose one
A person has to follow
three steps for an oral presentation which are: 1. planning your presentation,
2. ------------------ your presentation, 3. completing your presentation.
► learning
► speaking
► writing
► listening
Question No: 20 ( Marks: 1 ) - Please choose one
In APA format, if you are directly quoting something in your
research paper from another work, you will need to include the author's last
name, year of publication, and the ----------------- for the reference.
► author’s birth date
► page number
► name of book
► title page
Question No: 21 ( Marks: 2 )
Write a note on negotiation in an interview process.
Question No: 22 ( Marks: 2 )
Write a brief note on Quasi-Experimental Research.
Quasi-Experimental Research
A
quasi-experimental design is one that follows the general procedures of
experimental research,without the use of control group or without random
assignment, since random assignment or the use of control groups is often not
feasible in educational settings.
Question No: 23 ( Marks: 2 )
What do AGM and BATNA stand for?
Question No: 24 ( Marks: 3 )
Write a note on body language, voice quality and visual aids
during the presentation.
Body Language: Stand
rather than sit when you are delivering your presentation and try to be
aware
of any repetitive hand gestures or awkward mannerisms that might irritate your
audience.
Voice Quality: You
must be clearly audible at all times – don’t let your voice drop at the end of
sentences.
If you vary your intonation, your voice will be more interesting to listen to
and you will be able to
make
your points more effectively.
Visual aids: You your
visual aids confidently, making sure you allow your audience time to absorb
information from flipcharts and
transparencies.
Question No: 25 ( Marks: 3 )
Write a note on thinking stage in a research.
Be inclusive with your thinking.
Don't
try to eliminate ideas too quickly.
Build
on your ideas and see how many different research projects you can identify.
Try
and be creative.
Write down your ideas.
This
will allow you to revisit an idea later on.
Or,
you can modify and change an idea.
write
your ideas they tend to be in a continual state of change
Good
feeling to sit down and scan the many ideas
Try not to be overly influenced at this time by what
you feel others expect from you (your
colleagues,
your profession, your academic department, etc.).
• You have a much better chance of
selecting a topic that will be really of interest to you if it is your
topic.
.
Don't begin your thinking by assuming that your
research will draw international attention to you!!
Instead,
be realistic in setting your goal.
• Make sure your expectations are
tempered by:
• The
realization that you are fulfilling an academic requirement,
Be realistic about the time that you're willing to
commit to your research project. If it's
a 10 year
project
that you're thinking about admit it
• Create a draft of a timeline. the
next item)
• put a start and a finish time for
each.
• Post your timeline in a conspicuous
place (above your computer monitor?) so that it continually
reminds
you how you're doing.
• Periodically update your timeline
with new dates as needed.
• If you're going to ask for a leave of
absence from your job while you're working on your research
this
isn't a good time to do it. Chances are you can do the "thinking about
it" stage without a leave of
absence.
Question No: 26 ( Marks: 3 )
What are the qualities of a good market report?
Qualities Of A Good Market Report
A
person writing a Market Report should have a
comprehensive knowledge of the matter that has
to
be reported. He must always keep in mind the following points.
1. Normally
a Market Report is not personal. It should be written using third person and
the past
tense.
2. It should be easy so that general
readers can understand the technical terms used in the
report.
3. There should be a good analysis of
changes of prices and demand and supply relationship.
4. Words should be used economically.
Unnecessary details must be avoided. It should not be so
short
that misses the essential information.
5. Market
Report should be based upon the facts. Events should be written in the minute details. Any writer
of Market Report should be unbiased while concluding his report.
Question No: 27 ( Marks: 5 )
Write a note on minutes of formal meetings.
Ans:
Minutes
of meetings that follow parliamentary procedure are somewhat different in form
from the informal minutes illustrated here. Formal minutes do not include
discussions. Only motions, resolutions, committee assignments and reports, and
other specific accomplishments are included. Topical headings are used for easy
reference and how the recorder has briefly summarized a speaker’s remarks.
Note, too, that motions should be worded specifically followed by the name of
the person who made the motion and the name of the seconded.
Resolutions
to express sympathy, appreciation, congratulations, and the like are often
passed at formal meetings.
The
paragraphs giving the reasons for the resolution are introduced by the word
WHEREAS (followed by a comma) and that the paragraphs stating the action to be
taken are introduced by the word RESOLVED (also followed by a comma).
Time
& Place: The regular monthly meeting of the Historical-Commercial Club of
Lahore was called to order by the president, Naeem Ahmad, on Friday, February
8, 2006, at 2 pm in the Jinnah room of the Plaza Hotel
Question No: 28 ( Marks: 5 )
What are the advantages of ‘electronic media’ in the new
business world and how does it help in effective communication?
Ans:
Advantage of electronic Media
Communicating is a key
requirement for any successful business and everyone trying to develop a
striving career. But communication is not as simple as speaking a few words. In
business, you need to consider carefully how to communicate to your target audience.
electronic media such as email
into this category. The key advantage of written communication is that you have
a written record of what was communicated, when and to whom. It does not leave
any doubt about what was agreed and therefore forms the basis of organizational
communication.
Electronic media (or storage devices) are of
different types based on technique used for storing information. e.g. Flash
memory based, Optical Storage (DVD, CD) or more traditional magnetic storage
devices (floppy discs/storage tapes/hard disks)
There is many ways of electronic communication but email offers speed, low cost, increased
access to other employees, portability, and convenience (not just overcoming
time-zone problems but carrying a message to many receivers in one time). It’s
best for communicating brief, noncomplex information that is time sensitive,
but its effectiveness depends on user skill. Because the turnaround time can be
quite fast, email tends to be more conversational than traditional paper-based
media.
Question No: 29 ( Marks: 5 )
In extemporaneous method of oral presentation how does the
presenter conduct his presentation?
Ans:
Presentation
This
action of communication in which one speaker is doing most of the sending and a
number of
listeners are doing most of the
receiving is known as oral presentation
Extemporaneous of oral presentation
In
this method the delivery is very carefully planned and practiced and speaker,
makes a presentation with the help of an outline, note cards, or visual aid. It
is very popular and effective method of delivering a speech. In this way the
speaker can glance at his notes, keep eye contact and speak in a natural,
conversational tone. Reading In this method the whole presentation is read
aloud. It helps a speaker when the presentation has technical or complex topic.
If you choose to read your speech, practice enough so that you can still have
eye contact with your audience, otherwise, your speech may become boring.
For
reading, some speakers use a page style similar to a TV script, leaving a left
margin of about one-third of the page. In that wide margin are pronunciation
aids or suggestions as to where to look in an audience.
Question No: 30 ( Marks: 5 )
Describe the various personal styles in negotiation.
Ans:
Personal Styles in Negotiation
• Whenever people come together to
negotiate, they bring their own personal styles, and these affect
the
way they communicate and handle the conflict.
• Self-denying;
• people difficult to negotiate, are introverted and
reticent with information(feedback),hide their their feelings
• Self-protecting:
• People use divisionary
tactics,discussing other people or side tracking to other issues hide their
true
feelings
• Self-exposing:,
• People wish to be centre of
attention, demand this attention by speaking loudly,speak over other
use
attention-seeking body movement or by ignoring feedback and other’s view
• Self-bargaining:
• People show feeling if you show
yours.wait until you lead them in negotiation open up when others
initiate
the process
• Self-actualizing:
• People ideal negotiators , want
information and feedback from others, present information
constructively to aid the negotiation process, achieve goal without conflict(berriers)
ENG301 Solved Paper - Final term 2011 (2) #MCQ's & Subjective
► Composing
► Editing
► Revising
► Reviewing
Question No: 2 ( Marks: 1 ) - Please choose one
‘AMS’ is the abbreviation of:
► Administrative Management Society
► Alcholical Member Society
► Advanced Management Society
► Asian Management Society
Question No: 3 ( Marks: 1 ) - Please choose one
How many basic divisions of a formal report are?
► Two
► Three
► Four
► Five
Question No: 4 ( Marks: 1 ) - Please choose one
height="1" />
Unsolicited
letters are written on ADIA plan which is
--------- step approach.
► five
► two
► four
► one
Question No: 5 ( Marks: 1 ) - Please choose one
Sales letters start with:
► An easy and effective way
► An attention-getting device
► Interesting news
► Buffer
Question No: 6 ( Marks: 1 ) - Please choose one
------------is one of the members who monitors a committee's
financial activities.
► Treasurer
► Advisory
► Controller
► Secretary
Question No: 7 ( Marks: 1 ) - Please choose one
In which communication
expressions are not encoded in words?
►
Non-verbal
► Verbal
► Written
► Verbal and written
Question No: 8 ( Marks: 1 ) - Please choose one
Personal space varies
according to:
► Situation
► Culture, status
► Medium
► Channel
Question No: 9 ( Marks: 1 ) - Please choose one
An applicant should show interest in the job during the which
stage?
► Screening stage
► Selection stage
► Final stage
► First stage
Question No: 10 ( Marks: 1 ) - Please choose one
BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement
Question No: 11 ( Marks: 1 ) - Please choose one
While writing and presenting your Thesis or Dissertation, you
go through many stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking
about It
Question No: 12 ( Marks: 1 ) - Please choose one
Proposal should be written in a :
► Future tense.
► Past tense
► Present tense
► Present continuous
Question No: 13 ( Marks: 1 ) - Please choose one
The four basic purposes for giving a presentation are to
inform, to persuade, to motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others
Question No: 14 ( Marks: 1 ) - Please choose one
Which one is national variable from the followings?
https://cognitivehelping.blogspot.com/
► Time
► Space
► Economics
► Food
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following complimentary close is accurate in
general letter writing?
► Yours sincerely,
► Sincerely,
► Yours respectfully,
► All of the above
Question No: 16 ( Marks: 1 ) - Please choose one
Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 17 ( Marks: 1 ) - Please choose one
Minutes, which tell more of the story of what happened and
who said what at a meeting are:
► Resolution minutes
► Narrative minutes
► Informal minutes
► Formal minutes
Question No: 18 ( Marks: 1 ) - Please choose one
In which thing does a speaker do most of sending and a number
of listeners do most of the receiving?
https://cognitivehelping.blogspot.com/
► Written tests
► Oral presentation
► Interview
► Group discussion
Question No: 19 ( Marks: 1 ) - Please choose one
Which tests are designed to check competency or specific
abilities of a candidate to perform a job?
► Psychological tests
► Drug tests
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Question No: 20 ( Marks: 1 ) - Please choose one
In APA format, if you are directly quoting something in your research paper from another work, you will need to include the author's last name, year of publication, and the ----------------- for the reference.
► author’s birth date
► page number
► name of book
► title page
Question No: 21 ( Marks: 2 )
Describe the use of visuals in a thesis paper.
Answer:
Visual such as table
figures included graph , charts, drawing and photograph. Try to keep these
visual as simple as possible and clearly
lable each visual with an Arabic
numerical and included the titile of the visual . the table and title
should appear on separate line
Question No: 22 ( Marks: 2 )
Write the format of a short report.
Answer: Format of short reports:
[if !supportLists]1) For brief
external reports, use the letter format , including such as title or a subject
line after that the readers address which should be clearly states the subject
of that document.
[if !supportLists]2) For brief internal
reports , you should use the memeo.
[if !supportLists]3) Single space
between text.
[if !supportLists]4) Duble space
between paragraphs
[if !supportLists]5) Present all
short informal reports properly
Question No: 23 ( Marks: 2 )
What is an appropriate closing to an interview?
Answer:
As we know that like opening the end of the
interview is also more important than its duration should indicate.
In last few minutes you
are needed to evaluate how well you done your interview. At the end you have to
also correct any misconception the interviewer might have.
Concluded gracefully, and also if important discuss the salary.
Question No: 24 ( Marks: 3 )
What
are the purposes of a business report?
Answer:
The main purpose of the business report is to
convey important information in an organization. It is also to provide the
despite technology advances, organize the facts , ability to collect the data
and to compose a readable text remain a highly a highly marketable skills.
Question No: 25 ( Marks: 3 )
Write a note on different types of job letters.
Answer: Ther are two types of jobs letters.
Question No: 26 ( Marks: 3 )
What points and measures should be taken into account by the
researcher during thesis writing under the heading “Focus your research very
specifically”?
Answer:
Focus your research very specifically.
In your research do not
cover too much area.Usually a broad defined project is not do able. Now you may
think that this will distort what you want to do . this may the case but you
will do a project very well when it is narrow. Also do not try to solve all the
problems in one research. Do only one project for your dissertation and leave
all the others for later.
Question No: 27 ( Marks: 5 )
What are four stages of AIDA plan? Describe briefly
Question No: 28 ( Marks: 5 )
Write a note on minutes of informal meetings.
Answer: Minutes Of informal Meeting : The written record of proceeding of a
meeting is called minutes of informal reports. In the business most of the
meeting are informal therefore the minutes is also informal. In this type of
minutes usually date, time , place of the meeting is included.In this type of
minute the name of presiding officer, a list of of those people which should be
present there and usually the time of adjournment is included. In this type of
minute the discussion is summarized. Minutes is signed by the person who took them or by the
presiding officer.Minute is duplicated ad copies are sent to each person
present at the meeting and to other officers.
Question No: 29 ( Marks: 5 )
What are the points to be considered while doing audience
analysis?
Answer. The following steps are taking for audience
analysis:
1)Determine size and composition of audience.
a) first of all estimate that how many people will
attend .
b) Also consider that they have some political ,
professional or other type of affiliation in common.
c) Also analyze that how many men, woman, ages ranges,
occupation should be considered
d)Also predict the probable reaction of the audience.
e) Check that why the audience are attending the
meeting.
f)see the mood of the audience.
g) determine the general attitude of the audience.
h) Also you should consider that the audience has any
bias that will work against you.
i) Also consider the mood of the audience that they
are in position to here you.
j) if possible
Anticipate the questions and objections.
https://cognitivehelping.blogspot.com/
Question No: 30 ( Marks: 5 )
A good proposal has a good title and it is the first thing to help the reader understand the nature of your work.Comment.
ENG301 Solved Paper - Final term 2012 - 2013 #MCQ's & Subjective
Question No: 1 ( Marks: 1 ) - Please choose one
To fully comprehend a market report, it is necessary to read it carefully and note ___________the nature of the report
the nature of commodity
trends of the market
all of above
Question No: 2 ( Marks: 1 ) - Please choose one
Business communication means:
To send message in the business world
To achieve good will among the customers
To win angry customers
All of the above
Question No: 7 ( Marks: 1 ) - Please choose one
______ plays an important role in defining the personal space in a society.
Gender
Dress
Observations
Mood
Question No: 12 ( Marks: 1 ) - Please choose one
At ‘Appreciation’ stage of buffer sincere thanks are expressed for __________ something.
leaving
achieving
receiving
deceiving
Question No: 13 ( Marks: 1 ) - Please choose one
------- helps the reader know at glance what the letter is about.
An attention line
A postscript
An enclosure
A subject line
Question No: 15 ( Marks: 1 ) - Please choose one
Certain reports are written to solve problems, provide services, or sell equipment are called____. They include bids to perform work under a contract and the plea for financial support from outsiders. Such bids and requests are always formal.
proposals
letter proposals
informal reports
formal reports
Question No: 17 ( Marks: 1 ) - Please choose one
____ give(s) time to the audience to absorb information being provided during the oral presentation.
Visual aids
Vocal quality
Body language
All of the above
Question No: 23 ( Marks: 1 ) - Please choose one
_______ is special types of case study research. It is distinguished from other types of case studies because it used the theories and methods of anthropology to study the culture of schools and class rooms.
Descriptive research
Case study research
Ethnographic research
Comparative research
Question No: 25 ( Marks: 1 ) - Please choose one
_____ is one of the members who monitor a committee’s financial activities.
Treasurer
Advisory
Controller
Secretary
Question No: 26 ( Marks: 1 ) - Please choose one
The sales letter is highly ………, and its writing required exceptional ability and experience.
Specified
Socialized
Speciocide
Specialized
Question No: 27 ( Marks: 1 ) - Please choose one
During an official meeting the role of ____________ is o participate in meeting and do work delegated to him or her.
committee member
chairman
treasurer
secretary
Question No: 31 ( Marks: 1 ) - Please choose one
Reports can be classified as:
Informal reports, Short reports
Formal Reports, Long reports
Formal or Informal reports; Short or Long reports
Informal reports, Long reports
Question No: 34 ( Marks: 1 ) - Please choose one
In a ---- the speaker uses nonverbal cues to express his meaning, has less control of contents and requires greater need to help the audience stay on track.
speech
formal report
formal oral presentation
telephonic conversation
Question No: 35 ( Marks: 1 ) - Please choose one
Although negotiation has a specific purpose that is, to reach agreement, it does not always-------this aim
achieve
access
receive
achromatize
Question No: 36 ( Marks: 1 ) - Please choose one
Introduction outlines the contribution that the research will make to ------.
knowledge
art
architecture
archeology
Question No: 39 ( Marks: 1 ) - Please choose one
The---- is just one aspect of a complete communication package that everyone must put together before he or she enters the business world.
credibility
resume
memo
annual credential report
Question No: 40 ( Marks: 1 ) - Please choose one
In fact a resume probably has less than ---- seconds to make impression.
55
45
35
25
Question No: 41 ( Marks: 2 )
Name at least four vocal segregates.
Question No: 42 ( Marks: 2 )
Question No: 43 ( Marks: 2 )
Question No: 44 ( Marks: 2 )
What the main objective of the opening lines of a job-application letter.
Question No: 45 ( Marks: 3 )
Write brief note on table of contents of formal report.
Question No: 46 ( Marks: 3 )
Differentiate between verbal and non-verbal communication.
Question No: 47 ( Marks: 3 )
How do we cite an unknown author in an in-text citation of a thesis?
Question No: 48 ( Marks: 3 )
What is EQ? Provide a list of attributes required to test the emotional intelligence of candidate.
Question No: 49 ( Marks: 5 )
What are advanced means of communication and what is their importance in the new business?
Question No: 50 ( Marks: 5 )
Write note on functional resume.
Question No: 51 ( Marks: 5 )
What is impact of ‘body language’ and ‘voice quality’ of a person in oral presentation? Explain in detail.
Question No: 51 ( Marks: 5 )
Discuss briefly the concept of principled bargaining.